Refund and Returns Policy
Goods may only be returned to us on the following basis:
Stock Returns
- An RMA number has been obtained prior to return of goods, please contact us to obtain your RMA number.
- A return charge calculated at 15% of the value of the goods may be charged. This is to cover administration and other re-stocking expenses.
- All freight charges are paid by the Customer.
- That claims for credits are made within 7 days of invoicing.
- Any indent orders placed on behalf of, or for the Purchaser may not be cancelled or returned for credit.
- RMA form to be completed and returned with goods to
Helios Power Solutions, Unit 6, 2-8 South St, Rydalmere NSW 2116 Australia. - Repairs > $150AUD will not be completed without prior confirmation.
- Clearance items are unable to be returned.
Warranty Returns
Products to be returned for warranty coverage must be within the applicable warranty period. If the customer requests that a replacement be sent immediately, the replacement product will be billed to the customer’s account in accordance with Helios Power Solutions Pty Ltd standard payment terms. Then, once a final decision of the return is made, a credit will be issued if the warranty claim is allowed.
Non-Warranty Returns
If the customer wishes to return a product for repair that is no longer within the warranty period or for damage not covered by the warranty, Helios Power Solutions Pty Ltd will advise the customer of the estimated cost of the repair. Return of the product will be the authorization to repair and agreement to pay for the cost of repair, whether or not it exceeds the original estimate.
Transportation Charges
The customer is responsible for all transportation, insurance, duties and other similar charges for all returned Product, and the customer must ensure that the product is appropriatelypackaged.
Shipping damages resulting from improper packaging will be the customer’s responsibility. After repair, Helios Power Solutions Pty Ltd will return the product ground freight prepaid for in-warranty items. For any other shipment method, customer must pay the difference in freight. Non-warranty items will be invoiced for any parts, labour, and shipping charges.
For any questions regarding returns or warranty, please contact us.
